FlyerTalk Forums - View Single Post - Harvard Business Review: Simple Ways the TSA Could Make Customers Happier
Old Jul 22, 2011, 4:48 pm
  #2  
SATTSO
 
Join Date: Sep 2009
Posts: 3,702
Originally Posted by NotaCriminal
Full article here.



Wonder if the author did some research here at FT; I've seen several of the suggestions here for months (if not years).
I agree with the not shouting. We tried that at SAT, but ended up having more bag checks, as not as many people were informed what to do. But I think over time, it would eventually work, maybe.

However, the other ones mentioned I think would just bring ridicule down on TSA from the members of this site. I mean, really, considering how some of you feel about TSOs, do you want them handing out candy to children?
BTW, I HAVE done this before, and it works! Hand a crying child a piece of candy does wonders to calm them down while they get through the checkpoint, despite what some of you might think of me for doing it and yes, I have always asked the parents permission to do so first.
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