FlyerTalk Forums - View Single Post - Cathay poor customer services
Thread: Cathay poor customer services
View Single Post
Old Jul 22, 2011 | 12:49 pm
  #3  
thekfc
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Mar 2010
Location: New York
Programs: AAdvantage, BA Executive Club, CX MPC, Marriot Rewards, Priority Club
Posts: 152
Let me see if I get the OP story right.

1. Bought an economy ticket LHR-HKG-DPS.
2. Paid 800 British pounds sterling
3. A day later wanted to upgrade to J or F.
4. Was told he/she couldn't up-sell.
5. Bought a new ticket for travel in first class.
6. Was told by agent he/she could have up-sell.
7. Lost the initial 800 payment.
8. Email customer service to complain.
9. Posted on CX fb page.
10. Need info on who to contact @CX to complain.

OP, what kind of ticket you had that you lost the 800?
thekfc is offline  
Reply