I booked a flight in eccom on cathay LHR-HKG-DPS and the day after i decided i wanted to upgrade the flight so i called up to see if i can change ticket to Biz or First class i was Told i cant up sell the ticket it was around 800gbp

So i re booked my ticket myself in First class and when i phoned up to change the seat i was told by the phone agent that i could have upsold the eccom ticket to Biz or First which was really annoying as i lost 800£ due to the first agent i spoke too!

And then i emailed the customer service dept to complain and its been over 6 weeks now and i have had no reply i even posted to the facebook page of cathay and someone said they will deal with the problem for me but all i got was an email saying that cathay have responded to my email! which they never did!

Very annoyied at the lack of customer service , as the on board service was very good! and when i phone up i get told i can only contact the CS dept via the online form which i have done around 7 times now and no reply as yet

Anyone have contact phone number or someone i should speak too as this has gone on too long now!

Many thanks