Originally Posted by
MDtR-Chicago
What makes you unhappy with UA?
Originally Posted by
AlexSTC
What changes have you seen that are so bad?
Now that you've made me think about it, maybe these changes aren't directly linked to the merger, but are at least recent impressions.
1) I feel as if customer service keeps getting worse and worse... Unfriendly and unhelpful compared to some other airlines I've flown.
2) Half of my flights are delayed.
3) Flying out of a hub all the flights are packed and the airport experience is more frustrating.