Originally Posted by cdmoye

I haven't received any in about the same length of time. I emailed them about it and got this response:

"We've received your request and are investigating it now. Expect to hear from us again soon.

Thanks for contacting Topguest help."

That was 2 days ago... I guess their definition of "soon" and mine don't match. I replied to that message today (it says to "Please type your reply at the top of the email...") and told them I was working under the assumption that they would get it straightened out and was continuing to do check-ins. I also asked if there was an update. No response yet. I'm getting bummed, but there's not much more I can do about it.