Originally Posted by
dtsm
Surprised to hear this as amazon customer service has notoriously solid reputation [and from my own experiences]. If it was a authorized retail outlet and the kindle was properly registered [that is key], there would be no problems getting service, warranty, exchange, trouble shooting, etc.
Yeah I am not sure. It is only one incident so I believe it to be an isolated case. In the end she was able to return the Kindle going through an online inquiry and two actual calls placed to/from Amazon.