Originally Posted by
wilp888
I had the same problem when I tried to log-in. It turned out I used the wrong password. You can't use the "Forgot Password" link because it asks 3 security questions and since I haven't log in since I was approved in 2008, I never provided answers to the security questions. Anyway, I finally found my original application which I had printed out and where I had recorded my password. I was then able to Log-on and updated the questions and password and requested the card.
I had a similar problem. I was approved back in Summer of 08 and had to call to get a reset password, which actually took awhile but I was finally able to get back in, and found the link for the card once I clicked on the manage trusted traveler button. The "application" for the card was more intricate than the original, in fact some of my original info that was filled in was not enough and "error"ed me several times (for phone numbers and such) but I got it done and and now awaiting approval for the card.
I'd still like to know what the card looks like LOL