On a recent flight coming into the US, I was pulled out of the CBP line for a random inspection of my bags. They said that it was due to the time of day, and it was completely thorough, fast, and professional. At the end, I was given a Scantron Comment Card. Here are a few of the verbatim questions from the form:

How much do you agree with the following statements?
The officer was professional in appearance.
The officer was professional in conduct.
During the inspection, I was treated with courtesy.
During the inspection, I was treated with dignity.
During the inspection, I was treated with respect.

I have a very simple question - why doesn't TSA, another branch of DHS, also have this same Scantron system in place, and give such cards to every passenger after they have been through a secondary screening? If they are really interested in improving and professionalizing their workforce, and providing the best and most effective service, it seems like this would be a good place to start.

That's my two cents as a taxpaying citizen.