After attending a few workshops with LH over time, I've been asked to present at an upcoming LH meeting near FRA as a long time LH customer and flyertalker.

The audience is the new LG group that is responsible for ground services, call centers and customer feedback.

Even though I read FT regularly and definitely know what concerns us flyertalkers on the above topics , I wanted to solicit your feedback on issues you would like me to raise in the presentation.

So fire away and let me know. I'll try to summarise the feedback in the second post of this thread.