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Thread: Paying fees on reward tickets that can't be booked online.
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Old Jul 18, 2011 | 9:22 am
  #7  
dodgeflyer
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Originally Posted by SteveF
You were probably lucky or they have changed the rules. The current rules are that they will only waive the fee if it should be possibile to do online but cannot be done due to a technical fault. I have always had to pay on 241 and MFU open-jaws.

As I said there is a lot of confusion about this rule both from pax and BA call centre staff.
Are you sure? I MFU'd an open-jaw less than two months ago and was originally asked to pay £30/ticket. When I casually mentioned I would have done this online but it was not possible the fee was removed with no further debate. This was the German call center though so not sure it that played in to it.
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