Flight/Origin-Destination:Toronto - Beijing
Date: 9 th July 2011
Cabin:J
Status:Elite

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes I did use it but it was far from quick and efficent
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes
Was priority boarding offered (if applicable to your status) and efficient? Yes but the string of economy passengers blocked the exec boarding lane
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No idea as monitor has to be stowed
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No, but no jacket
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? menu not distributed and order taken on ground, paper offered
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 ish hours
How was the quality of all the meals? Very good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments
Main service director was very miserable but other than her a very good crew.