I had a litany of complaints against BA on a recent TLV-LHR-IAD in WT+...

1. Failed to associate someone to my booking for TLV-LHR, meaning an argument about baggage and seating at check-in.
2. Failed to associate someone else for LHR-IAD, meaning we were not sat together on the flight.
3. Failed to mention at the time of booking that we would have to touch down in LCA.
4. On landing 90 mins late at LHR because of this, no steps or buses, even though this was a "scheduled" delay, stuck for a further 40 mins on board.
5. Broken control for IFE on LHR-IAD
6. Awful sound on IFE when moved to another seat on same flight.
7. Argument with Lounge Lizard at LHR because I let someone come in with me for 20 mins as he missed his connecting flight due to the late arrival because of the LCA stop and wanted to freshen up, and then after he left, I had the chutzpah to want to bring in the guy I was flying with LHR-IAD, as I knew by then we weren't going to be seated together. Cue an embarrassing lecture and being told what a huge favour they were doing for me.
8. To top it off, on arrival at IAD, CC announced that there was an Arrivals Lounge for F/J/Gold pax, which I thought was surprising but was in dire need of, so I wasted 15 mins looking for that too!
9. All of this was on a ticket that was far more expensive than I realised. When looking online, it showed at $1600, but as I needed one that was upgradeable with miles and with a stopover, I called BA London to book it, and had a very confusing conversation in which I believed I was being charged only slightly more. When the e-ticket arrived, it was for over 1600 POUNDS. This probably was the right price, but if I had known about the LCA stop AND not being able to sit with my colleague, I could have avoided flying through London altogether and taken a nice *A bizclass for not much more money.

For this, they gave me a derisory 10,000 miles of compensation - in the same week that they announced the end of the Gold Open Access privilege. In this light, I wrote to point out that the difference between Gold and Silver, when stuff like booking associations are botched and no seating priority is shown for a Gold who requalified after all of 3 months of his year, is now so minimal as to wonder why I should choose BA for the next 2.5 years until I want to retain my Silver level.

Bearing in mind my sister got 5,000 miles as a Blue in Economy for a broken IFE, and our legal advisor got 50,000 miles as a Gold in 1st, also for a broken AVOD, I wrote again and eventually got a call from a nice lady in the TLV office. She listened to my ranting and offered a space available upgrade on any future trip by way of further compensation, and made it pretty clear that was about as good as it was going to get. And she really was polite, patient and understanding about my frustrations.

I suppose that is worth 32k if I apply it to WT+>CW on another TLV-LHR-USA (if she's letting me do a return u/g), and also if they honour it properly, I will get away with a T class fare instead of a W class, saving me several hundred dollars.

Trying not to be a DYKWIA here but my biggest single company expense is BA, and it's only El Al's overpriced and dire service that keeps me with them right now. If BMI came back on this route with a wide-body again, I'd probably be off like a shot. BA clearly need to do more to keep their FFs in general and Golds specifically happy, and to distinguish service levels.

What are people's thoughts on fair compensation for so much grief on one journey? I think in the end I have probably done alright...