To be fair, I have no problem with the large groups. The hotel has every right to fill rooms.

But, in doing so, they need to uphold the minimum standard of service expectations, including those of the Le Meridien brand promise!

During this last visit to Chiang Mai, staff neglected to keep me informed or update me in any way, which caused me to be distracted from the purpose of my visit. I did not mind so much that I was forced to move out on the day that they were oversold. I minded that no attempt to call me, or inform me whether a room would be extended to me, until mere hours before I needed to check out.

To note: during this period of 100% occupancy, there was No Duty Manager assigned, the Asst GM was, and still is, on holiday, and most levels of service were put on hold. On many occasions there were as many as 15 people lined up at registration with only 1 staff member attending to customers.

F&B and housekeeping seems to be holding out better than the service at the desk. I am still mid project, but will report back on several of my observations when my schedule frees up.