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Old Jul 15, 2011 | 6:37 pm
  #237  
dingo
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Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,443
I need some help.

I redeemed points for $300 in Saks gift cards that haven't shown up. It has been two months.

It has been about three weeks since I first contacted them, and I've contacted them again and again. Each time I get the "we've forwarded your email to our redemption center" reply.

Any advice? Any way to escalate beyond their robotron service people?
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