Originally Posted by
Houston Infinite Platinum
I also hope we don't get a bunch of snarky reservation folks. I had two dealing with CAL reservations this week and I got the we really don't care and the you must have screwed up your reservation comments. In one case for no reason they split a reservation for my family into 3 reservations. I asked why and was told, "It was what you did, it has nothing to do with our system". EXCUSE ME, but all I did was check in and then when I went to print I could not find my wife's reservation. My daughters was in the original number and mine was a different one and my wife's was a third one.
In order to get on an airport upgrade list you have to be split off the record.
Not sure how the others were split off unless that's what it does, or maybe one or more of them have Elite status as well.