Originally Posted by
Houston Infinite Platinum
On the reservations, I know it was CAL, but when I stopped flying UA 20 year ago and gave them back 50k in miles (Yes that might be foolish but my experiences were incredibly bad), the overall attitude was we don't care.
That's the feeling that I get from CO most of the time. There's a snowstorm shutting down FRA and you'd like a reroute to get home? CO reservations is simply not accepting calls right now, call later. Finally get through after an hour of on hold? Call LH, we can't do anything. Buy a ticket on CO.com, but then never have the reservation ticketed? You never had a ticket with us, so we don't know why you are so mad that we didn't issue the ticket like we said we would after we authorized your card. There was no card on file!
Yuck.