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Old Jul 15, 2011 | 9:21 am
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rjque
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Originally Posted by jchiguy1
Precisely. SMI/J doesn't understand that the "little things" (wide choice of hit films, mid-flight snack on long-haul) mean a lot and that cutting amenities in profit generating premium cabins could lead to financial catastrophe.
I get it - people don't like change. But this is not a SMI/J thing. UA's premium cabin soft product was in a deep dive long before the merger.
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