Join Date: Apr 2002
Location: San Juan Capistrano, CA
Programs: Bonvoy Titanium, Hilton Diamond, AA 2.5 MM, United Gold, Hyatt Globalist
Posts: 2,460
It's very normal at LAX. Particularly if the agent suspects that the bag can't be repaired, but must be replaced, they will send it to Dallas to make the final determination.