Damaged Bag Claim Questions
I just picked up my bags from LAX and noticed tears on one of them. I went to the baggage claim and was asked to empty the bag out and leave it with the agent. The agent informed me it would take about a month before I get a response concerning their decision to repair, replace, or compensate for the damages. Is leaving the bag with the agent normal? FYI, this would be my first damage bag ever.