Originally Posted by
Nogbad
Although my flights do not involve the US, I have received help and replies via the contact form on the US site. Email replies I received came from [email protected] and you can just use this address. Problems - not all messages received a reply, with some ignored entirely and as the terse replies (when they came) took 5-10 days, you can be waiting a while before you guess that they are ignoring that particular question. This time is not used by them to construct nice mails, don't expect normal email courtesies, capital letters or whole sentences, and in some cases don't expect any sense.
I've had more success writing in english via the Japanese contact forms. They have replied every time in 3 days and if the answer was going to take longer, they would mail me to apologise. Whilst the english wasn't perfect, it is a lot more understandable than the US-based replies and a lot more polite.
I'd like to join this opinion.
The staff members at Asiana's LA office are often unbelievably rude -- both over the phone and in writing (on the occasions that they bother to reply, that is). I must admit -- I have never experienced the same amount of surliness and derision elsewhere.
The service standards coming out of LA are just appalling. I am a
very frequent flier with OZ and the level of contempt even my most mundane requests are met with is horrifying!
I have written about this issue to Asiana HQ many times but have yet to receive a response of any kind...
