Originally Posted by
yeg2where
Had a similar (but different!) experience yesterday. Have Elite status, and am in syd with SYD-YVR fight at 10.25 on July 16. At 11.00 on July 12, still couldnt access eupgrade online. Phoned local resevations office who put me on the waitlist (which immediately showed up online)? Upgraded my connecting flight once it was in the 96hr window.
Can anyone definitively state when the upgrade window opens? Surely it should be automatic at 96hrs?
should be automatic 96 hours, but u never know if theres IT problem