Sorry, Empress. I (we?) bailed out of Shaw when they started screwing us over for cable and internet access. We went to satellite and ADSL (Telus).

Knocked as much as $40 a month off our monthly bills....

But if it's any comfort, I've heard that Shaw has had oodles of problems with their email in the last couple of months since they were forced out of the Excite (@Home) system/program/whatever you want to call it.