Originally Posted by
GoingAway
Two sides to every story, could be you were just not communicating well and the agent didn't get what you needed. And if by regular line, you meant non-status, why would you do that?
I just told her that I spoke to the reservation people over the phone and was told to come to the airport to get my seats changed (as OLCI on CO threw my UA seating assignments all over the place -- 2 all over in E+ and 1 in the middle, 1 in the back of the plane). I told her I was already checked in and that's when she said she couldn't do anything and to go to SFO to see if it could get changed.
Never flew UA before (atleast on the first leg of a flight). I was confused by all the lines, it was 5 AM too (not a morning person -- almost completely passed out in the AirTrain). I am still not happy about arriving at 5 AM for a 10:55 AM domestic flight just to fix seats.