Of the three complaints I've filed since 2010, I've gotten a response to two, and it was the standard b.s. response for both.

1) MCO Clerk did not allow NEXUS card. Showed her the website, etc, and was still denied. Had to escalate, and finally got through. Sup said I would be contacted. No contact, so I called in and was promised a call back. Never got one, despite multiple follow-ups.

2) MCI Clerk performed a retaliatiory bag search due to my "The TSA Wants to see me Naked!" t-shirt. Standard b.s. form response.

3) ORD clerk said "people like you shouldn't be allowed to travel" when I opted-out of the cancer machine. Escalated to sup who said he had problems with this clerk in the past, but did not do anything to follow-up.. Clerk was still there two weeks later.