Compensation for flight delay due to mechanical issue
Does Southwest have a policy on this? I do know that the legacy carriers provide food vouchers when customers get stranded for hours due to a mechanical issue.
I had the pleasure of spending an extra 2 hours in MCI due to a mechanical delay out of SFO for my connecting flight. I asked the gate agents about this and they said Southwest gives nothing if there is a mechanical delay. Is this accurate? They informed me that they had to reroute a plane from SAN to connect at MCI for our connection.