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Old Jul 11, 2011 | 3:31 pm
  #15  
shadowbozo
 
Join Date: Jul 2009
Location: SF Bay Area
Programs: AS MVPG 75K, HH Diamond
Posts: 144
Compensation for flight delay due to mechanical issue

Does Southwest have a policy on this? I do know that the legacy carriers provide food vouchers when customers get stranded for hours due to a mechanical issue.

I had the pleasure of spending an extra 2 hours in MCI due to a mechanical delay out of SFO for my connecting flight. I asked the gate agents about this and they said Southwest gives nothing if there is a mechanical delay. Is this accurate? They informed me that they had to reroute a plane from SAN to connect at MCI for our connection.
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