Originally Posted by
zpaul
Unfortunately I can offer nothing more than sympathy and empathy for your situation. Poor service on the ground from LAN is a well-documented reality here (with the exception of Lima, apparently).
the worst LAN customer service nightmares I've yet to hear of just came out of LIM this week. Maybe someone will tell the story.
Unfortunately, there isn't a dedicated LAN forum here.
As to the OP, your initial transaction would have never completed, even if you weren't cut off, if you did not have enough kms for the published award.