Because there wasn't a LAN Pass, forum, I wasn't sure where this should be posted. I've been a long time reader of flyertalk and rarely post but was wondering if others have had similar experiences.

About a month ago, I called LAN to see how many miles I needed for a flight from HKG-PVG on CX for four people. Because I didn't have access to the internet at the time, I had to ask over the telephone the distance between the two places because LAN is a distance based award chart. The representative told me I would need to redeem 48,000 kms roundtrip for four people. I called Starwood and transferred 20,000 points which converted into 50,000 LAN kms. About two weeks later, the points credited and I called up LAN to make the reservation. I spoke with the same reservationist I had spoken with before and began to make the reservation, being quoted the same 48,000 kms for 4 people. I gave her my phone number in case we got disconnected and started to make my reservation. After 37 minutes on the phone, after my flights were chosen and passenger names were entered, my call abruptly ended. I received no phone call back from the representative within a couple hours so I called back. I spoke with the same representative who claims she misquoted and the actual amount of kms I need is 80,000 for the trip. She then went on to say that she is not responsible for the misquote because my reservation was not complete and the call "happened to get disconnected." So, I asked to speak with a supervisor to sort out the discrepancy. She refused to transfer me to a supervisor and when I asked for her representative id, I was disconnected again. Because my flight is in two weeks and it takes a minimum of two weeks for the Starwood points to be transferred into the account, I needed to somehow expedite 30,000 more kms into the account. I called Starwood and spoke with a supervisor who said she would be glad to call LAN to try to work out the issue. When she spoke with LAN, they claimed they did not know who Starwood was and that the Starwood Supervisor could not speak with a LAN supervisor. When the Starwood supervisor asked for the LAN agent's name, the agent hung up. The Starwood supervisor then called one more time and the same thing happened. Now, I need to figure out how to get these 30,000 kms into my LAN account for a trip in two weeks. Has anybody else dealt with LAN in the past and had similar experiences? They seem very unprofessional and almost impossible to deal with, but they are the cheapest way to get from Hong Kong to Shanghai.