FlyerTalk Forums - View Single Post - Involuntary Reroute: Train costs

Jul 11, 2011 | 5:03 am

#2

NickB

FlyerTalk Evangelist

Join Date: Feb 2000

Location: London, UK and Southern France

Posts: 18,847

Quote:

Originally Posted by Gigantor

AF flight BRN->ORY was cancelled on Friday, 8. July 2011, due to technical problem. The flight was due to depart Berne at 09h30.

On Thursday evening, I received an email from AF informing me of the cancellation and automatically rebooking me on the evening flight at 19h30.

I contacted AF Customer Care and told them that I needed to arrive in Paris in the mid-afternoon at the latest. I was rebooked on AF flight BSL-CDG departing at 13h30.

Am I eligible to have my train/bus costs from Bern to Basel Airport reimbursed?

The legislation only explicitly deals with rerouting to a different airport on arrival. That said, I would expect the ECJ to assimilate the two situations and consider that there is a duty at the departure point as well. Before dealing with formal legal entitlements, though, why not approach AF customer relations, send them the receipt for the train/bus ticket and ask for reimbursement and see what they say?

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