Upgraded room was not available - the hotel was fully booked this weekend.

I even tried to get another room in there for a friend who would be in town, but there was simply nothing left.
And at breakfast, it showed. They had a really hard time keeping up with the plates, flatware and some of the food.

Otherwise - we had a good room with a view over the town, easy to get to and from the hotel from the tram, easy walk to the ferry as well, quiet area. My one and only complaint was the inability to open a window. There did not seem to be airflow in the room and that did affect my sleep a bit. Not much, to be sure, as we were completely exhausted both nights.

Based on the conversation I had with the check-in and check-out people, not only was my notation of arrival time and initial request for a room with a view included in the information on their screens, my email was also included. At check-in, I received an apology for not being able to upgrade this trip, and at check-out, another apology and was questioned as to how our weekend had gone, considering it was for a party.

So, I am pleased with Park Inn Hammarby Sjöstad - even though we were not able to upgrade this time.