Originally Posted by
CMK10
Speaking as the manager of a rental car office (not Enterprise, a local place) you have to understand it from their perspective. Customers frequently keep cars longer than they say they will and contacting them can be a royal pain. I'm currently dealing with the Durham County District Attorney on several cases of Unauthorized Use Of a Vehicle With a Value Over $4,000, a felony here. While I agree there is no excuse for being rude to you and treating you the way they did, I can see why they might have been worried you had absconded with the vehicle.
What we chose to do is to install remote shutoff devices and GPS units in our vehicles which helps in such cases. We would have shut your vehicle down and you probably would have called us as soon as it didn't start, then we could have gone from there. As Enterprise doesn't have this, it's harder for them to handle such situations. Lastly, I hope you're feeling better.
Although I understand this and appreciate you giving more insight (even though I didn't write every detail) I also understand that a business needs to be run, but not every person who rents is a criminal; we are CUSTOMERS.
I think that what I am trying to get out as far as a message here is the rudeness and the dismissiveness, the way that I was treated etc. is just unacceptable and wrong on so many levels. As I had returned their calls to their corporate office and went into another office to resolve things I think that common courtesy AND common sense is just missing from this company in so many ways.