<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LondonElite:
An observation: Attention European and North American airports! Why can you not supply the mini-trolleys that many Asian airports have? Carry-on can get pretty heavy, especially when you have to walk several miles between the gates. LHR would be a perfect candidate.
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Great report. I asked this once of an airport designer - short answer - carpets! Anywhere that is carpeted finds them difficult to use - thus AMS & HKG both have shiny floors. But airports like them, pax spend more in duty free when they don't have to carry it.