Originally Posted by
QiKReS
Besides there is no point in outsourcing customer service Language barrier will be inevitable. If an American can do the same Job why hire a Filipino and risk language barrier?
Because it's a lot cheaper for offshore vendors to do this work. When you hire someone in America, it costs a LOT more, especially once you start including things such as health benefits. Unfortunately, most American companies are all about how to make the quickest buck, not how to help out fellow Americans.