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Thread: 4 Airlines, Including UA the most Hated Companies in America
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Old Jul 9, 2011 | 11:56 am
  #15  
highlander88
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Join Date: Jun 2010
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Doesn't surprise me.

I strongly feel that if they just gave out some free cookies or nuts, or even God forbid a sandwich as in Europe, and customers would be a LOT happier

Originally Posted by tw747
From Airliners.net

In a study from data of multiple surveys from the American Customer Satisfaction Index, 4 US airlines made the top 19 list of most hated companies in America.

AA comes in at #8, UA at #7, US at #6 and DL takes the win at #2.

They state Delta (comes as no surprise) has plunged since 2008 and the NW/DL merger and dropped another 6 points this last year. I'm honestly surprised by this stat. Thoughts? Surprised to not see some other airlines up there? or like me, surprised to see so many?

Here is the link to the news story

http://www.theatlantic.com/business/...41344/#slide19

With the "Changes we'll like", I wonder if the new UA will move up on the list?
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