Speaking as the manager of a rental car office (not Enterprise, a local place) you have to understand it from their perspective. Customers frequently keep cars longer than they say they will and contacting them can be a royal pain. I'm currently dealing with the Durham County District Attorney on several cases of Unauthorized Use Of a Vehicle With a Value Over $4,000, a felony here. While I agree there is no excuse for being rude to you and treating you the way they did, I can see why they might have been worried you had absconded with the vehicle.

As for being a long time customer, unfortunately, in my experience the ones who burn us the worst are ALWAYS long time customers. As our credit manager says: "remember, everyone always pays until they don't."

What we chose to do is to install remote shutoff devices and GPS units in our vehicles which helps in such cases. We would have shut your vehicle down and you probably would have called us as soon as it didn't start, then we could have gone from there. As Enterprise doesn't have this, it's harder for them to handle such situations. Lastly, I hope you're feeling better.