Originally Posted by
catharsis
As of last week (02 July 2011) I was told when checking-in that 'we no longer have any lounge'. This was not in response to a question about the CL but in response to a specific question about the Heritage Lounge.
There was of course then no comped breakfast or anything else despite my elite status.
Just checked in today and was told the lounge no longer exists as well. I inquired why and was told it was to focus more on the quality for their elite guests. I suppose the cut backs in the lounge I had read about have gone to the extreme.
However, I was informed that there is free internet in the rooms now (I had read it was only available in the lounge previously). I would also get free breakfast in the restaurant M-F, but was told specifically that it was not free on the weekends, which I expected. Restaurant breakfast is probably better, since previous posters have lamented the deplorable lounge offerings.
I guess this is how they are focusing on the quality? No internet terminals (though I suspect few business travelers are without a laptop) and no evening reception with free snacks or drinks 24 hours.