Originally Posted by
channa
As a frequent flyer, I would much rather see them use resources to focus on reliability or address fundamental problems like poor systems rather than on marketing to try to sway public votes for these sorts of mainstream surveys that don't really mean much from a customer perspective.
+1.
Flying is going to be an unpleasant experience for many people, regardless of which airline they're flying. And too often, people attribute problems to things that aren't within the airlines' control.