Thank you for your inquiry.

Indlendingsvis I regret this late reply.

First of all, we are obviously sad when our scheduled departures are delayed or canceled and this affects our passengers.

In this context we would like, on behalf of Cimber Sterling, give you our unreserved apology and will also lament the delay of our departure and the inconvenience and problems this may have caused.

I have studied the case further and can confirm that QIXXXX was delayed by 4 hours and 35 minutes due to technical reasons. Cimber Sterling puts safety above everything, and we are confident that our guests appreciate and fully understand.

Cimber Sterling had in this case no possibility to avoid delay when the fault suddenly arose. When technical problems arise, the information can often change as our technicians provide an overview of the problem.

We are obviously bored by the experience I have had with us and there is no doubt that from our side, there is no doubt that this was definitely not the best start to your trip with Cimber Sterling, which is extremely regrettable . All precautions as Cimber Sterling had to meet, however, were met.

In cases like this are the airlines are not obliged to pay compensation pursuant to European Parliament and Council Regulation No. 261/2004 Article 5 and 6, but I would by. generosity like to cover your expenses on taxi and meals you why Please please send me your Swift / Iban code for the bank, so I can get our bookkeeping to transfer the amount.