I haven't called them yet but as I recall now a couple of years ago I had a stay that wasn't posted and I called MR and they told me to fax them a copy of the folio and I told them no way. They said the property did not send them a copy of the folio so I gave them all the details and told them to call the property and have them fax the folio to MR. They said they couldn't do that and I said give me your supervisor. Supervisor said I had to fax folio and I said no way. I told the supervisor that if I didn't get my stay posted within 72 hours, I would be faxing Bill Marriott and not MR. Supervisor said do what you have to and I hung up. Long story short. Stay was posted next morning. People need to stand up for their rights. Why should we have to do the work of lazy employees? It would be a different story if it was my fault but it was NOT and I don't believe it is necessary as a customer to have to put up with lazy or incompetent employees. Sometimes this method works with companies and sometimes it does not but nothing ventured nothing gained.