Originally Posted by
Often1
By OP's own story, there was a "miscommunication" with Enterprise. Thus, as far as Enterprise was concerned, the car was not timely returned and was eventually reported stolen and OP placed on DNR list.
I find Enterprise to be the reverse. Great rates, easy service -- but sticklers for their rules, which is how they keep the rates down.
Sorry, but after being a customer and renting approximately 40 out of the last 52 weeks with them (and at the same station) and the fact that I was experiencing a major medical illness, I would think that there would be "grace" provided. Sometimes rules need to be put on pause and think about the individual. If they hadn't known me that would be one thing but after knowing me for all of this time and then the way I was treated - that is what bugs me most.