FlyerTalk Forums - View Single Post - Upgrade at time of check-in - pecking order?
Old Jul 7, 2011 | 12:30 pm
  #2  
ABG
All eyes on you!
20 Years on Site
 
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,859
Originally Posted by Innerloop
One question that sticks out to me most is: is there a "pecking order" to these "complimentary upgrades", or are they all created equal, and all that matters is who shows up first at the desk?
I believe there is a pecking order, others disagree.

These programs are springing up everywhere and really its hard to break out from the noise. Even as Virtuoso agent, I won't swear that I can work magic at each one of the 888 Virtuoso Hotels because, simply put, I can't support 888 hotels. But the Virtuoso advantage is that there is someone behind your booking, and in some cases you have a real strong personal tie with the given hotels. Where with Amex you are really just a faceless customer, unless you frequent the hotel a lot on your own or pull a "dykwim". My take on Amex is they could not care a less where you stay, how you enjoyed it or what you are doing next, as long as you paid for your trip with your Amex card, they are happy!

Last edited by ABG; Jul 7, 2011 at 1:05 pm
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