Originally Posted by
cornishsimon
my booking in December LHR-EWR JFK-LHR had these options greyed out, however i wanted to change to JFK on the outbound and a call to you first sorted it out over the phone with no problem at all
cs
I know you can (sometimes) talk a phone agent out of a fee, but does anyone know what the actual rules are? Phone changes are $70 and online ones are free. So can any reservation be changes online for free, even one originally made over the phone?