Originally Posted by
Discus
But on the Norwegian pages it also says that you are entitled to an extra bag as EBS/EBG.
Exactly, the rules seems clear: 1 extra bag without costs.
We where 4 pax (1 status) with total 11 bags, so I was prepared to buy additional baggage allowance. What bothers me is that I have to argue with CAs about my benefits as an EBS, what kind of loyalty is that?
Despite the CA being very nice and helpful, she declined my 1 extra bag for free. Any point in complaining? Even if itīs only a bagatelle

, no matter what kind of company, it have to fulfill what it advertise.