Okay... I've found it. Not attached in any way to my existing booking but I made a new one with exactly the same combination of flights and its shown me the T&Cs I remember seeing. Here they are in full (lousy formatting, poor spelling, and caps-lock are BA's, not mine):
Fare rules for your ticket
CHARGES FOR CHANGES AND CANCELLATIONS
• NOTE - NO PENALTIES UNLESS OTHERWSIE SPECIFIED. REFUND WITHOUT PENALTY PERMIITED AT ANY TIME UNLIMITED CHANGES WITHOUT PENALTY PERMITTED AT ANY TIME -------------------------------------------------- A CHANGE IS A DATE/ OR FLIGHT OR ROUTING CHANGE IN THE EVENT OF REROUTING THE FARE MUST BE RECALCULATED FROM POINT OF ORIGIN -------------------------------------------------- WHERE THIS FARE IS COMBINED WITH ANOTHER FARE THE PENALTY CONDITIONS OF THE CHANGED FARE COMPONENT WILL APPLY. WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE HIGHEST PENALTY OF ANY CHANGED FARE COMPONENTS WILL APPLY // CHANGES BEFORE OUTBOUND DEPARTURE // WHEN THE FIRST FARE COMPONENT IS CHANGED THE ITINERARY MUST BE RE-PRICED USING FARES IN EFFECT ON THE DATE THE TICKET IS REISSUED -------------------------------------------------- WHEN THERE ARE NO CHANGES TO THE FIRST FARE COMPONENT BUT OTHER FARE COMPONENTS ARE CHANGED. THE ITINERARY MUST BE REPRICED USING FARES IN IN EFFECT ON THE PREVIOUS TICKETING DATE OR ON THE DAY OF REISSUE - WHICHEVER IS LOW -------------------------------------------------- // CHANGES AFTER DEPARTURE // THE ITINERARY MUST BE REPRICED USING FARES FARES IN EFFECT ON THE PREVIOUS TICKETING DATE. -------------------------------------------------- UNLESS OTHERWISE SPECIFIED -------------------------------------------------- WHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED -------------------------------------------------- WHEN THE NEW ITINERAY RESULTS IN A LOWER FARE A REFUND OF THE RESIDUAL AMOUNT WILL BE MADE --------------------------------------------------
That's it. That's the whole thing. Now where in there does it say
anything about which leg it applies to or that there are additional T&Cs for other parts of the ticket? Nowhere that I can see.
Now, here's the new T&Cs it sticks me with when I try to change the date:
CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. NOTE - WAIVED FOR DEATH OF A PASSENGER AND PASSENGERS TRAVELLING COMPANIONS ---------------------------------------------- WHEN COMBINING FARES THAT HAVE CANCELLATION FEES THE HIGHEST CANCELLATION FEE OF EACH OF THE CANCELLED PRICING UNITS APPLIES WITH THE FOLLOWING EXCEPTION: WHEN COMBINING A REFUNDABLE FARE WITH A NON-REFUNDABLE FARE 1.THE AMOUNT PAID ON THE REFUNDABLE FARE COMPONENT IS REFUNDED LESS ANY APPLICABLE PENALTY 2.THE AMOUNT PAID ON THE NON-REFUNDABLE FARE COMPONENT WILL NOT BE REFUNDED ----------------------------------------------- REFUND OF UNUSED TAXES FEES AND CHARGES PAID TO THIRD PARTIES PERMITTED. FUEL AND INSURANCE SURCHARGES WILL NOT BE REFUNDED ----------------------------------------------- CHANGES ANY TIME CHARGE USD 275.00/CAD 275.00 FOR REISSUE/REVALIDATION. NOTE - THE CHANGE FEE APPLIES PER TRANSACTION-PER PERSON FOR ADULT AND CHILD INFANT DISCOUNTS APPLY CHILD DISCOUNTS DO NOT APPLY ------------------------------------------------ WHEN MORE THAN ONE FARE COMPONENT IS CHANGED THE HIGHEST PENALTY OF ANY OF THE CHANGED FARE COMPONENTS WILL APPLY ------------------------------------------------ A CHANGE IS A DATE/ OR FLIGHT/ OR ROUTING/ OR RESERVATION CHANGE ------------------------------------------------ PASSENGERS WHO NO-SHOW FOR A FLIGHT WILL BE CONSIDERED AS A CANCELLATION AFTER DEPARTURE AND WILL RECEIVE NO REFUND OF THE FARE. CHANGES WILL NOT BE PERMITTED. ------------------------------------------------- WHEN THE ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED - AND - ANY CHANGE FEE APPLIED ------------------------------------------------- WHEN THE ITINERARY RESULTS IN A LOWER FARE THE RESIDUAL WILL BE REFUNDED LESS ANY APPLICABLE FEE ------------------------------------------------- REISSUE/REVALIDATION MUST BE MADE AT THE SAME TIME AS THE RESERVATION IS CHANGED ------------------------------------------------
//CHANGES BEFORE OUTBOUND DEPARTURE// 1.WHEN THE FIRST FARE COMPONENT IS CHANGED THE ITINERARY MUST BE RE-PRICED USING CURRENT FARES IN EFFECT ON THE DATE THE TICKET IS REISSUED THE ITINERARY MUST MEET ALL RULE PROVISIONS OF THE NEWLY TICKETED FARE I.E. ADVANCE RESERVATIONS/ TICKETING DEADLINE/MINIMUM/MAXIMUM STAY/BOOKING CLASSES/SEASONALITY ETC.... ----------------------------------------------- 2.WHEN THERE ARE NO CHANGES TO THE FIRST FARE COMPONENT BUT OTHER FARE COMPONENTS ARE CHANGED THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON THE PREVIOUS TICKETING DATE OR USING CURRENT FARES IN EFFECT ON THE DATE THE TICKET IS REISSUED-WHICHEVER IS LOWER. THE NEW ITINERARY MUST MEET ALL THE PROVISIONS OF THE NEWLY TICKETED FARES ----------------------------------------------- //CHANGES AFTER DEPARTURE// THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON THE PREVIOUS TICKETING DATE. THE NEW ITINERARY MUST MEET ALL THE RULE PROVISIONS OF THE NEWLY TICKETED FARES SUCH THAT THE RECALCULATED FARE COULD HAVE BEEN USED FOR THE NEW ITINERARY IF PURCHASED ON THE ORIGINAL TICKET ISSUE DATE.
• 2 STOPOVERS PERMITTED ON THE PRICING UNIT LIMITED TO 1 FREE AND 1 AT CAD 100.00. NOTE - NO CHD DISCOUNT / INFANT WITHOUT A SEAT - 10 PCT.
• TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST COMMENCE NO EARLIER THAN THE FIRST SUN AFTER DEPARTURE OF THE OUTBOUND TRANSATLANTIC SECTOR.
• DOUBLE OPEN JAWS NOT PERMITTED. ADD-ONS PERMITTED. END-ON-END END-ON-END COMBINATIONS PERMITTED WITH DOMESTIC FARES FROM/TO NORTH AMERICA. VALIDATE ALL FARE COMPONENTS. FARES MUST BE SHOWN SEPARATELY ON THE TICKET. END-ON-END NOTE - ADDONS PERMITTED END-ON-END END-ON-END COMBINATIONS PERMITTED WITH INTERNATIONAL FARES. VALIDATE ALL FARE COMPONENTS. FARES MUST BE SHOWN SEPARATELY ON THE TICKET. END-ON-END NOTE - ADDONS PERMITTED PROVIDED - COMBINATIONS ARE NOT FOR CARRIER AA/BA/IB WITHIN EUROPE EXCEPT AS PROVIDED ABOVE COMBINATIONS ARE FOR CARRIER AA/BA/IB OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS WITH BA FARES -TO FORM SINGLE OPEN JAWS. A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS PERMITTED. MILEAGE OF THE OPEN SEGMENT MUST BE EQUAL/LESS THAN MILEAGE OF THE LONGEST FLOWN FARE COMPONENT. -TO FORM ROUND TRIPS -TO FORM CIRCLE TRIPS A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS PERMITTED. PROVIDED - COMBI...
etc, etc, etc... it goes on and on.
How is this remotely the same thing? I note also that it specifies the change fee is CAD$275 so why is it trying to bill me in US$?
I'm tempted to cancel the whole darn thing, except if these new T&C's are the same as the ones it won't show me for the non-MFU leg then I get no refund for that half of my journey!
This is utterly unacceptable.