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Old Jul 6, 2011 | 9:59 pm
  #14  
Superguy
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Originally Posted by CavePearl
"Good morning,

I hope you are doing well this morning. I am the Customer Support Manager here at Houston Hobby Airport. I would like to first and foremost apologize for your experience while going through the screening process. We sincerely appreciate you bringing this matter to our attention. We take comments like yours very seriously because we are deeply committed to ensuring that all passengers are treated with courtesy, dignity, and respect. Please feel free to contact me at your earliest convenience to discuss this matter and move towards finding a resolution."

Yeah right. I'm really going to follow up with them. I have to fly out of this airport on a near-weekly basis. I'm so sure I want to "move this towards finding a resolution."
I got one of those from a TSI at BWI nearly 3 months ago. I emailed him all the info he asked for and I never heard from him again.

Even if you responded to their message, don't get your hopes up for a resolution. I'm still waiting on the last two complaints I filed. And no, I'm not holding my breath.
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