Just returned from a weekend stay at the property and let's just say that very little has changed in the past few years since the last post on this thread.

The hotel is located in Lomas area of SLP near the Camino Real and other than the Scotiabank and Superama next door, next to nothing in restaurants, etc are nearby. I did manage to locate a Starbucks 2 long blocks away on av Himalaya but my favourite coffee place in Mexico is Cafe Puenta del Cielo and there are few locations in SLP.

Now the property:

- check-in was underwhelming for a Westin, albeit a bit of a cultural/language situation. There was no Plat recognition whatsoever, and no further amenities were provided whatsoever. I was assigned a ground floor near both stairwell and housekeeping. the jacuzzi room offered a view of dead plants and weeds in a flower box followed by a drab wall.
- no executive club or breakfast included. Due to a large wedding party in-house, the restaurant was unavailable to us as well as the pool area.
- upon check-out, no offer of assistance with luggage nor any indication that they are linked in with StarGuest. I doubt that the points will show up but more importantly, the hotel doesn't appear to be aware of standard check-in procedures. The key hold was the old-style generic Westin type for everyone, heck even the Four Points Toronto Airport has it together in this respect!
- this property is rather dated in many respects but it could be much better if the staff were better coached/trained in guest service.