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Old Jul 5, 2011 | 8:20 am
  #9  
kayakcto
Company Representative - Kayak
 
Join Date: Jul 2011
Location: Boston MA US
Posts: 6
bad hotel result

Hi Battensea,

I can assure you that we do *not* show results known to be false, simply to make money on a click. I'm trying to build a travel site that *I* want to use, and something like that would piss me off as a user.

Many hotel websites can not handle our volume of traffic, so we rely on XML feeds and caching to get you results quickly. When/if you see errors, please report them using http://www.kayak.com/feedback/form and we will fix and get back to you.

Thank you again for your feedback!

--Paul


Originally Posted by battensea
It would seem that kayak and all travel agency websites are at fault, then.

If I can click on a link provided by kayak that is advertising an available room, only to find when I arrive at the linked-to site that no room is available, why can't kayak have taken that little step for me and saved me the hassle?

I'd really like to think it isn't because kayak gets paid each time someone clicks on a link, even if no purchase is made at the linked-to site. Or that kayak otherwise stands to gain by being able to take credit for directing traffic to certain sites.
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