Hi Battensea,
For #1 -- we do get inconsistent data for hotel locations from the different online travel agencies we search, as well as from the hotels themselves! There are hotels that we shown with one address on one site, but with a different address (usually the intersecting street) on another site. Try searching for the same hotel across multiple sites yourself, and you will also note other inconsistencies: different variations of the hotel name, incorrect amenity data, incorrect photos, etc. We have an entire hotel data team and machine learning platform to fix these inconsistencies as we find them, but please report any new ones to
http://www.kayak.com/feedback/form and we will fix them.
One time years ago, a traveler reported a hotel "in the ocean", and luckily, I happened to be online at the time, maybe 2am local time here in Boston, and I fixed the data (our provider had the lat/lon reversed) and immediately emailed the traveler back and asked her to refresh her browser, which then put the hotel in the right location.
-- I can't promise we'll always be that fast, but I do promise we'll look at every report, make fixes, and get back to you.
For #2 -- I agree, that bugs me too. Thank you for pointing this out -- I just met with the designer (who sits next to me
) and he is going to fix this.
Thanks,
Paul
Originally Posted by
battensea
A couple of other major annoyances:
faulty mapping
The locations shown for hotels on kayak's maps are often wildly inaccurate.
I'm not sure how they get the display information so wrong since you can pull up the correct location by copying and pasting the address listed on kayak directly into google maps or another maps service.
But why should you have to do that when their software could do that for you?
clunky rates filter
Kayak uses a slide bar for inputting minimum and maximum limits on prices you are willing to entertain. For some hotels (and airline tickets), the upper end of the default rates can be well in excess of $5,000, and it's very difficult to set the slider so that you can precisely target your search to much lower rates, even when most of the available rooms or tickets are in the much-lower-rates range. They should offer an ability to type in a minimum and maximum, not just use a slider -- or to select from more than one range (say, ultra-luxury range vs. standard range).