My next flight was on Air France, part of my award ticket back to Helsinki. I was not planning to say much here because it was not a particular interesting flight or route. However, I was so disappointed with the cabin service and the seats that I had to say something. Air France has recently embarked on a redesign of its onboard products, and “enhancement” is supposedly made. As a frequent traveler, I am suspicious of any enhancement and it is pretty bad, as the premium product is washed down to a plastic cold snack and a single beverage service served in plastic.

“Snack box” – the new environmentally friendly box


Contents – poor for two hours and above flight




Not even a warmed roll


Beverage served in plastic cup


The F/As made zero attempts to do a tea and coffee service, or even a second beverage run. They then took the seat after collecting trash, and talked nonstop for the last hour of the flight. I cannot call it a business product at all, and premium economy product is a bit closer. The snack box was same as my A380 LHR-CDG flight last year, which was fine because of the shorter flight length. But for a scheduled two hours and thirty minutes flight, I expect a hot meal or at least some hot entrée. The bento box is fine, if it has a separate hot entrée dish. Plus is it so expensive to serve beverage in real glassware or cups? I actually think Air France has the worst intra-European business class product and honestly don’t think it can be any lower than this flight. AF intra-European flights are to be avoided from now on. Sorry about rambling but it is very disappointing. Of course the flight ended with a bus gate arrival and the aircraft sat five minutes idle at the tarmac waiting for a marshal, while I saw at least three ground staffs sitting at the stand.