Originally Posted by
readywhenyouare
I know I'm in the minority but I feel that upgrades for award travel should have the absolute lowest priority. First of all, any medallion on a paid fare should be upgraded first. If there are seats available for purchase then those passengers should be accomodated. If there are any seats left then the award tickets should be upgraded. Delta gives away miles left and right. If we could only earn miles through BIS I may have had different feelings. I don't travel on award tickets. I use my miles on other people and if I feel like putting them in the first class cabin then I will give over the extra miles.
Good for you. But since the thread is about trying to clarify current Delta policy, do you have any opinions on whether the OP's situation was processed correctly?