congrats on the resolution ... however I question
Originally Posted by
greek2me
Per the advice suggested here, I sent a long email to United detailing what happened .....
Long e-mails are usually a bad idea. Detail what happen to the extent of the delay and what you want is the best form of a complaint. All the gory details tends to dilute the letter. If over 4 paragraphs of normal size, the letter is too long.